Resources
Articles, white papers and a case study.
Writing from the NeuraMetrics team and our partners on benchmarking, the voice of the customer, compliance and process improvement. Every document is a PDF.
Articles
From the NeuraMetrics team.
-
Voice of the Customer DynamicsPDF
What makes a customer survey worth running: who to ask, how to ask, and how to turn the answers into changes customers notice.
-
Benchmarking for ProfitPDF
How a self-assessment benchmark exposes the gap between where a company is and where it could be, and how to read strengths and opportunities from the results.
-
Understanding Compliance RegulationsPDF
Most companies fail compliance on an interpretation, not on a rule they didn't know. Assessing how employees understand the rules shows where you are exposed.
-
Call Centers and Behavioral Change DynamicsPDF
Why call center improvement initiatives stall, and what separates the leaders from the laggards when it comes to lasting change.
-
Business Intelligence for the 21st CenturyPDF
Decades of software development standards and assessments have delivered less than they promised. The case for measuring how development actually works.
From our partners
Written by consultants who built assessments on the NeuraMetrics engine.
-
Vendor Management and Oversight Risk Assessment: Perception versus RealityPDF
Ask 200 people how well a process works and you get 200 answers. Why that spread is exactly what an auditor should measure, shown on a vendor management assessment.
-
Using NeuraTool to Assess the Effectiveness of Your New Product Development ProcessPDF
A consultant's account of a company whose new product development process went unused after training, and how an assessment found out why.
-
Supply Risk AssessmentPDF
Know each supplier's risk and its impact on your company: a research-based way to measure the supply chain risks that enterprise systems miss.
Case study
-
Voice of the Customer: A Manufacturer of Control and Automation ProductsPDF
A dealer satisfaction assessment for one dealer: nine unknown deficiencies found, root causes traced, five actions put in place.
Some of these documents are older, and the phone numbers and addresses in them may be out of date. To reach us today, email stangelo@neurametrics.com or call 904-631-7879.