One engine, adapted across enterprise domains.

A tool to measure customer satisfaction, enhancing service quality and customer experience.

Voice of the hospital patient.

Voice of the restaurant patron.

Assess and evaluate an organization's automation resources and processes, correlating performance with business success and strategy. Delve into detailed contributing data or causes to positively impact performance measures. Provide availability for diverse industries including Pulp & Paper, Power, Utilities, Mining, Minerals, and pharmaceutical plants.

Uncovers and examines the current reality of any organization. Reveals the strengths and weaknesses in the areas of leadership, execution and results. Leadership actively creates, deploys and measures effectiveness of the organizations plans and goals based on relevant external and internal facts and data. The approach embodies cycles of evaluation and improvement leading to Operational Excellence. Execution involves clear two-way communications to assure alignment and prioritization between Operational Plans, Resources, Projects, Methods and Tools related to the stated Vision and Strategy. Results should be relative to an industry, technology or business standard, and be referenceable to a reasonable benchmark. Results should have strong and statistical correlation from high level measures to project measures.

• BPM Components — BPM Components are the different aspects of BPM that must be implemented in an organization for BPM to be effective.
• BPM Impacts — BPM Impacts are the results of implementing BPM within an organization. The higher the level of BPM maturity, the larger the impact on the organization.

Evaluate a company's readiness for Six Sigma deployment, focusing on operating philosophy, strengths, and improvement opportunities.

Identify readiness, risks, and city management characteristics for operational excellence, utilizing web-based technology for unbiased data collection and action prioritization.

Gathers data from existing and potential remote workers to help in the creation of a separate remote workforce.

This assessment analyzes a company’s current reality regarding Corporate Performance and Process Management Performance.

Technology and Product Development is the practice of planning and developing new systems or products to address customer and business needs. It implies the use of processes, procedures, templates, measurements, analysis, testing and other artifacts that ensure consistent, successful and on-time realization of high quality, measurable results aligned to customer and business needs. It also encompasses the notion of continuous improvement of both the processes used by Development and the designs being created.

This tool assesses the process within an organization for the development of new products.

This Clinical Engineering Benchmarking Tool assists clinical engineering departments and contractors at healthcare facilities to evaluate their performance, procedures, and policies in a standardized manner. It can be used to benchmark performance procedures and policies against like hospitals.

A tool to ensure readiness before project commencement. It encompasses best practices for successfully initiating and sustaining initiatives within a company.

Companies with a high need for human performance often respond with learning initiatives which then indicate a readiness for enhanced human performance. This readiness is a precursor to enhanced performance for the corporation. The Business Development Assessment is a measure of the combined Need, Readiness, and Performance for the corporation.

This assessment helps you capture structured, qualitative customer feedback—so you can proactively address pain points, build loyalty, and increase retention.

Solicits opinion from 8 demographics on 5 areas of church concern to fit and reflect the unique heart, soul, and story of its members.

Evaluates how well teams work together.

A tool to evaluate and enhance the integrity of manufacturing plant security, encompassing both cyber and physical security methodologies and aligning with industry standards.

Assesses a set of mandatory regulatory standards designed to secure the cyber and physical assets essential for operating the North American Bulk Electric System (BES).

A tool to measure, analyze, calculate, and prioritize the Cybersecurity Capability Maturity (C2M2) level of an organization.

A tool to assess Contact Center initiatives against a comprehensive set of best practices, enabling quick identification of improvement areas and utilization of industry standards for operational enhancement.

A tool to assess Contact Center initiatives against a comprehensive set of best practices, enabling quick identification of improvement areas and utilization of industry standards for operational enhancement.

Analyzes a company’s understanding and adherence to each of the NERC Critical Infrastructure Protection standards.

• Enabling — Enabling Readiness addresses structural assets such as Organization, Resources, Policies, and Priorities.
• Implementation — Implementation Readiness addresses behavioral assets such as Functionality, Processes, Measurements, and Skills.

Software Development addresses the considerations, skills, and disciplines necessary to create successful software products. These considerations include the assiduous attention to all aspects of establishing requirements as well as the design and construction of the software product.

Measures the maturity of the company’s cybersecurity effort for ten (10) distinct disciplines.

Analyzes a financial institution’s effort to manage their interaction with their vendors – based on the Gramm-Leach-Bliley Act.

Analyzes a company’s effort to manage their interaction with their vendors based on the Gramm-Leach-Bliley Act.

Examines a railroad’s understanding of their current reality for safety.

Measures actual current understanding of the rules of professional conduct in a single jurisdiction. It may be used to evaluate performance against the rules and to determine improvement potential.

Published for every U.S. jurisdiction (50)

• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming

Help a law office review financial performance, marketing, culture, recruitment practices, leadership, technology, staff development, and operations management.

Based on input from 10 demographics, this assessment investigates a company’s current reality for their agility, direction, execution, external orientation, and performance orientation.

Investigates a company’s current reality regarding their culture; examining their understanding and adherence to ten categories and 28 best practices.

A 360-degree survey evaluating participants across seven categories, adaptable to various companies' needs.

A strategic framework designed to assess how well your marketing generates interest (Demand Creation) and how efficiently your sales team converts that interest into revenue (Sales Effectiveness).

Examine how a company manages its human capital, assessing leadership practices, employee engagement, workforce optimization, and learning capacity.

Built to strengthen engineering firms' hiring processes, this assessment evaluates candidates' proficiency in the .NET and SQL programming disciplines.

An online survey tool designed to measure an organization's cultural and social support for employee health and wellness.

Map and manage supply chain risk for your company. Our work was integrated into supply chain management courses at prestigious universities.

22 demographics respond to form a current reality for management regarding the utility’s infrastructure, water quality, overall performance and Support functions.

22 demographics respond to form a current reality for management regarding the utility’s infrastructure, Production costs, overall performance and Support functions.