Products

Select a product from the drop down menus to learn more about it.

Like what you see?

• Ask About It

Alliance Partner Assessments

BPO Assessment: A clear documented understanding and agreement of what is to be done within and between processes. The BPM Benchmarking Assessment helps managers pinpoint areas of progress and stagnation. The quantitative analysis shows managers where they currently are in BPM maturity and guides them toward the future. The results uncover specific areas for focused improvement initiatives. The BPM Assessment uses a web based survey questionnaire that asks questions in three categories of BPM measures; process view (PV), process jobs (PJ) and process management and measures (PMM).

Culture Assessments: This suite of assessments assists organizations seeking to build on the foundational strengths of the culture of the past, appreciate the support and hindering dynamics of the current culture and align hearts and minds around the culture aspired to for the future. They can provide leaders with deep insights into the culture of their organizations, how that culture is supporting or hindering strategy execution, and what levers they can use to positively shape culture fit to future goals.

New Product Development: This assessment enables companies to evaluate the effectiveness and long term viability of their existing product development process and identify areas for improvement. It takes into account four major factors – Management, Infrastructure, Teams/Resources and Metrics. These four factors have been established from numerous surveys and studies to be critical to the success and effectiveness of an organization’s new product development process

New Product Development: This assessment enables companies to evaluate the effectiveness and long term viability of their existing product development process and identify areas for improvement. It takes into account four major factors – Management, Infrastructure, Teams/Resources and Metrics. These four factors have been established from numerous surveys and studies to be critical to the success and effectiveness of an organization’s new product development process

UtiliWorks Insight

This is a high level Utility Profiling Tool that will aid in providing insight and strategies that will help a utility understand their automation readiness for improvement. UtiliWorks Insight allows Utilities to determine major areas for improvement and the detail of the presentation is sufficient for the development of strategic improvement concepts. This assessment will allow Utilities to understand their “Current Reality.” and create a variety of remedial activities

UtiliWorks Insight™ is a performance improvement tool for water and electric utilities. Insight ™ utilizes web-based technology and a set of established “industry best practices” to assist the utility in learning about their current reality related to infrastructure, processes and behaviors.

Designed by UtiliWorks Consulting, UtiliWorks Insight ™ integrates over 20 years of industry knowledge and management expertise. Insight ™ operates on the Neurametrics platform—a powerful analysis and data presentation engine.

Financial Institution Vendor Management Oversight: An effective a vendor management and oversight process occurs when the process is assessed from several perspectives.
This web based VMO assessment system not only helps to assign vendor risk, but helps to identify the institution’s possible business exposure from a faulty VMO process.
• It uncovers problems before the auditors find them
• It is a path to cost avoidance (fines)
• It lowers consulting / internal auditing costs while improving information
• It reduces risk
Ultimately, this assessment will result in not just compliance but improved business performance.
All vendors are classified by function (usually major/minor), risk (low, moderate, high), and other internal criteria (price, length of project, access to data, etc). The combination of these three identifiers will determine the required participation in the RFP process, and the documentation requested for inclusion on the Approved Vendors list.
To acquire data about the VMO process, respondents are asked to answer a query that is automatically scored, prioritized, analyzed and sorted to characterize the process and drive corrective action.

Once the data is gathered management and problem solving teams are provided with a variety of data displays to understand and prioritize problems for corrective action.

 

Using this tool starts with identifying and communicating with the desired respondents. They need to know what the assessment is, why it is being conducted, and what to expect when it is complete. It is important to reinforce that their results will be confidential and they are encouraged to be candid and reflect reality, not what should be. It is easy to assess 100% of a target population, not just a small sample typical with “face to face” assessments.
A time period (perhaps 2 weeks) is defined as the “open period” during which time, the respondents can access the survey portal from any Internet Explorer connection available to them, and respond. They are allowed to respond in multiple sessions if needed (in other words, they can answer some questions, logout, and come back later to answer the remainder).
Once the open period is over, the analysis tools can be utilized by management and other problem solvers to identify strategic strengths and weaknesses, contrast performance across various demographics including locations, titles, departments, functions, etc. and finally derive concise actions to solve these problems.

• Try It Now!

Please use Survey Code: vmosampler to participate. You will be provided a unique Survey ID when you begin. Please write this down for reference. You will need it to view and compare your results. For More Information Contact: NeuraMetrics Inc. Corporate Office 1183 Blue Heron Lane West Jacksonville Beach, FL 32250 Phone: 904-246-9733 mstangelo@neurametrics.com

Alpha Numeric Consulting LLC

www.alphanumericconsulting.com
Independence – dedicated and focused resources that provide a broad-based prospective with an industry best practices approach.

Expertise – Deb Donaldson has specialized knowledge and technical skills backed by more than 20 years of experience in banking, financial application, software models, and consulting services with an emphasis on asset-liability management, internal audit, investments, operations, profitability analysis and risk, and vendor oversight management.

Results – customized solutions including educational instruction, policy and procedure creation and review, as well as the development of comprehensive internal audit programs to help ensure compliance with the most complicated internal, external and regulatory requirements

Product
In partnership with Alpha-Numeric Consulting LLC NeuraMetrics™ has developed a Vendor Management and Oversight Risk Assessment…. Vendor risk assessment is a continuous process initiated at the time of the vendor contact and sustained through the evaluation of the performance of services.
Vendor Management and Oversight (VMO) is not only a requirement, but an area of increased focus by the auditors and regulatory agencies across all disciplines. Companies are now outsourcing many of their functions to third parties and are expected to manage these relationships to ensure that all services are delivered to their customers according to a certain standard of expectations, and that confidential information is safeguarded against unauthorized access or use. Click here to learn more about our Vendor Management and Oversight Risk Assessment

Article:Corporate Vendor Management and Oversight Risk Assessment: Perception versus Reality

GBLA Vendor Management Oversight 

This web based VMO assessment system not only helps to assign vendor risk, but helps to identify the financial institution’s possible business exposure from a faulty VMO process.

• It uncovers problems before the auditors find them
• It is a path to cost avoidance (fines)
• It lowers consulting / internal auditing costs while improving information
• It reduces risk

Ultimately, this assessment will result in not just compliance but improved business performance.

Readiness for a Wellness Program Assessment

This program addresses unseen opportunities that will up the success rate for both the employer and employee. In addition, it is geared to avoid the costs associated with false starts; starting programs that the employees will either not use or use so sparingly that it will affect the return on investment. This program will also eliminate the costs associated with guessing what the logistics should be for every facet of the program. What programs should be offered at specific locations in your company, when should they be offered, and to whom should they be offered?

It consists of three assessments. The first is a Health Risk Assessment (HRA); The second is a Corporate Culture Assessment (CCA) of your company; and the third is a Needs and Interest Assessment (NIA).

Railroad Safety Sentry

Railroad Safety Sentry™ is a safety performance improvement tool that utilizes web-based technology and a set of established “industry best practices” to assist a Railroad in learning about their current reality related to infrastructure, safety processes and employee behaviors.

Designed by Rick Roberts, retired General Manager of Safety for the CSX Transportation Company, Railroad Safety Sentry™ integrates over 30 years of industry knowledge and management expertise.

NeuraMetrics Assessments

Contact Center Watchdog

This assessment measures a facility against a comprehensive series of Best Practices for successfully sustaining a contact center initiative.

Contact Center Watchdog is meant to enable clients to operationalize hidden value within their customer service operations, provide a mechanism to prioritize areas of improvement quickly and utilize industry and best-in-class practices to drive rapid improvement, deliver consulting, infrastructure and outsourcing capabilities that can be prescribed to support meaningful quantitative change, deliver ongoing continuous improvement in cost, customer satisfaction and relationship maximization, increase revenues, grow market share, and introduce leading edge technologies, processes/practices and industry specific knowledge to their customers to help them compete effectively.

Manufacturing Plant Security

This assessment and oversight tool addresses the integrity of your company’s Manufacturing Plant Security. It evaluates the integration of methodologies for both Cyber and Physical security. When these are combined, true, comprehensive security is approachable. This product evaluates Manufacturing and Control Systems whose compromise could result in the endangerment of public or employee health or safety, loss of public confidence, violation of regulatory requirements, loss or invalidation of proprietary or confidential information, or economic loss. This concept of security is applied in the broadest practical sense, encompassing all types of manufacturing process facilities, and systems in all industries. Much of this product is based on standards set by The Instrument, Systems and Automation Society.

NERC CIP Infrastructure Protection

NERC Security is an assessment that measures a power plant’s readiness for a government inspection.

This product measures a power plant relative to the NERC standard for Power Plant Security. This is a Web-based online assessment tool which is thoroughly configured for CIP Standards. This comprehensive assessment is offered by NeuraMetrics™ and several consultants to help power plants meet the CIP standards. It is designed to help you identify, collect and document key control system parameters as well as assess and track both the plant and enterprise’s compliance.

Accessing with this tool allows plant management to conduct broad-based, but anonymous internal surveys throughout their organization to gain insight into the full range of security issues included in the CIP criteria. The tool includes a sophisticated set of data management and display options that allow management personnel to fully understand their strengths and weaknesses in CIP compliance, while tracking conformance across multiple units or the entire corporation.

Readiness for Six Sigma

A comprehensive assessment that measures a company’s readiness to deploy a Six Sigma initiative, The Readiness Assessment for Six Sigma (RASS) is a comprehensive examination of key success factors which, must be characterized and addressed prior to successfully creating and sustaining a Six Sigma deployment within a company. The RASS has been incorporated into an assessment and oversight tool to evaluate the current situation within a company as it relates to the involvement of all stakeholders and processes, and, relative to best practice benchmarks. The goal of the RASS is to understand and evaluate a company’s operating philosophy, leverage-able strengths, and improvement opportunities for the purpose of subsequently constructing a detailed set of Organizational, Process and Measurement System profiles needed to create a rationale Six Sigma deployment plan for the company. The data collected and subsequent actions taken will maximize a company’s Six Sigma implementation success and minimize implementation time.

Six Sigma Deployment Manager

A comprehensive assessment to evaluate a full Six Sigma deployment within a company.

Deploying Six Sigma (DSS) is a comprehensive series of Best Practices for successfully creating and sustaining a Six Sigma initiative within a company. SSD has been incorporated into an assessment and oversight tool to evaluate the full Six Sigma deployment within a company as it applies to the involvement of all stakeholders in the company. In addition to the lucid presentation of these comprehensive practices, the SSD tool also contains a catalog of policies and behaviors from companies who have achieved “Breakthrough” status. The Practices are based on these behaviors and the behaviors provide a reference for remediation.

Deploying an Initiative

Deploying an Initiative is a comprehensive series of Best Practices for successfully creating and sustaining any initiative within a company. DIA has been incorporated into an assessment and oversight tool to evaluate a full deployment within a company as it applies to the involvement of all stakeholders in the company. In addition to the lucid presentation of these comprehensive practices, the DIA tool also contains a catalog of policies and behaviors from companies who have achieved “Breakthrough” status. The Practices are based on these behaviors and the behaviors provide a reference for remediation.

Software Engineering Assessment

A web-based assessment tool for corporate self-assessment on competencies and policies related to Software Development.

This assessment is offered as a supplement to a Body of Knowledge of software development standards. It will allow a company to prepare for interaction with experts (inside staff, consultants, supplier partners) by identifying, on a relative basis, where a company has strengths and weaknesses relative to the standard and where it may first take action for either the remediation of any weaknesses or the implementation of the standard. In short this assessment identifies a company’s “current reality” as it pertains to the Software Development function. The results gained by assessing a facility using this method are meant to provide insight into how closely the facility compares to the general set of Software Development Standards. It will provide the full range of relevant practices and a clear overview of the breadth of a company’s practices and create a path for corrective actions via our client’s published standards.[/expandsub2]

Rapid Assessment for Product & Technology Development

Rapid Assessment for Product & Technology Development… helps leaders learn where to leverage strengths and where to focus improvement work. A lean, on-line development assessment that opens an on-line interview for employees to explore how they actually perform their work and then scores and compares those behaviors to best practice organizations.

Engineered and developed to quickly cover a much richer and deeper footprint than interview-based assessments, RAPTD gathers the data and distills results to a set of dynamic dashboards and analysis tools that help leaders learn where to leverage strengths and where to focus improvement work.

Key Continuous Function Monitoring

Voice of the Customer

The Voice of Your Customer is important not just to measure his/her satisfaction but to collect and weigh their opinions against your norms. Asking open ended questions that provide an opportunity to critique their interaction with your company will present you with a wealth of knowledge that could lead to an adjustment to your process that actually improves efficiency.

This is a cost effective web based product that your customers use to tell you, in quantitative and behavioral terms, exactly what is driving their buying behavior. They answer a few carefully designed questions about their experiences and demographics. And, on a periodic basis, you can then go to a web site and review the data in a rich and meaningful report format that allows you to analyze and compare products, services, locations, quality, satisfaction and many other attributes.

AAMI Benchmarking Solution

This Clinical Engineering Benchmarking Tool will assist clinical engineering departments and contractors at healthcare facilities to evaluate their performance, procedures, and policies in a standardized manner.

The Association for the Advancement of Medical Instrumentation (AAMI) has created an online self-assessment tool to assist clinical engineering departments and contractors at healthcare facilities to evaluate their performance, procedures, and policies in a standardized manner. This assessment process will allow Hospitals to understand their “Current Reality” and be able to benchmark against like hospitals. In addition, users of this tool can address identified gaps in their performance, procedures and policies against a specific recognized set of Best Practices. Correction of these weaknesses will lead to improved business outcomes. Users can identify strengths that can be used for strategic advantage or cost-effective replication of successes and they can baseline against internal standards or benchmark against industry practices to characterize progress in correction endeavors.

Supply Chain Risk

A Tool to map and manage supply chain risk – Now integral to the MSc Supply Chain Management & Purchasing course at SKEMA Business School

DRK Research has created a framework and process using the NeuraMetrics Methodology to better understand the drivers that create supply disruptions and mitigate the risk more proactively. This framework and process consists of a set of disruption predicators developed through several years of research and experience with global supply chains. The process and framework has been used by Risk Management teams and commodity managers to aid in identifying, predicting and managing risk on a timely basis or to be alerted to possible risk factors that require their attention. Analytical elements of the tool include:

This view takes into account the indicator scores by applying them to potential risk events that would result in a supply chain disruption. The events are assigned a probability of occurrence within a specific supply chain by experts within that supply chain. This probability is multiplied by the risk indicator score for that event. The averages of the results are rolled up to produce the Risk Probability Index (RPI). This is a relative measure used to rank order the suppliers according to the potential of a supply chain disruption.

 

The Risk Distribution Matrix is constructed by plotting the Revenue at Risk (Rev Impact) with a supplier or the average Risk Probability Index (RPI) of that supplier. It is used to view all the suppliers within a commodity group placed within a 2 by 2 matrix according to their risk and potential impact on your company. The zones are color coded from Red (high risk) to Green (no Risk). This is a visual sorting mechanism used to help prioritize and focus mitigation actions on the high risk suppliers.

 

The Bar Chart Report is used to show the ranking of each supplier’s Risk scores within a commodity group. Many other reports and views are available with this system.

Supply Chain Management

This Supply Chain Management Strategic Assessment highlights five stages of development in supply chain management and links these stages to integration factors and best practices in the supply chain management. It uses a NeuraMetrics web based survey questionnaire that asks questions in two categories. The first category asks “What?” focusing on supply chain methods, techniques and the decision making process. The second category of questions asks “How?” and addresses specific strategies, philosophies and processes used to implement supply chain management.

Retail Customer Satisfaction

Smart companies make decisions based on frequent, organized, reliable and accurate data. NeuraTool is a cost effective web based product that you’re customers use to tell you, in quantitative and behavioral terms, exactly what is driving their daily buying behavior.

Successful Retail businesses often lose the pulse of their customers and resort to guess work to make changes to facilities, products and services that are key components driving Customer Loyalty, Growth and Repeat Business. You can now push Business Intelligence past reporting and make it both strategic and actionable.

More Products

Custom Assessments

Custom Assessments are available. If there is an area of functionality that is not represented by one of our products, and you would like to have us develop an assessment tool that addresses a specific concern, our Assessment Design Team is available to work with you. We ask that you provide content experts for the function you would like to assess. We will then work with you to develop the Best Practices and a custom assessment tool for you.

Business Development Corporate Profiler

NeuraTool may be used as an executive level tool to gain corporate oversight into a corporation to establish Strategic Advantage.

This is a new business Process Improvement tool that provides insight and develops strategic impressions of your business processes as viewed by a cross section of executives in your company. It is designed to provide a high level look at a corporation’s specific disciplines, functional activity and business processes.

This is an excellent inexpensive first step to an in-depth corporate-wide (or plant-wide) assessment. It will, in a general way, point out the company’s strengths and weaknesses and will prepare the management for determining and dealing with the company’s current reality.

Business Development Readiness Screener

NeuraTool can be used as a “Readiness” screener during the business development process to reduce costs relative to closure rate.

This is a new business development tool that provides insight into key corporate functionality and screens prospects for suitability. It not only differentiates the user, but has the client qualify himself as having a need for your product or services. NeuraTool Screeners are designed to provide a high level look at a corporation’s Need and Readiness for a specific discipline, functional activity or product…..associated with the solution the company using it has to offer.

There are two major concepts that are explored using a brief set of questions usually asked of one very informed person answering on behalf of the corporation/government entity.

Readiness – an overview of a prospect’s maturity level in the discipline that you are screening for – or the product/service that is being promoted

Need – an overview of the prospect’s position or circumstances which indicate a need for the product or service you are screening for.

Mergers and Acquisition due-diligence

As part of acquisition “due-diligence”, buyers of companies need quantitative business intelligence related to the acquisition targets, suppliers, customers and employees. Further, detailed process and organizational behavior profiles help to reduce post acquisition operational risk. The NeuraTool methodology allows an M&A firm to discover the strengths and weaknesses of a target company’s business processes, helping to quantitatively value or discount based on risk.

Wireless Customer Churn Valuation

The industry data indicates churn to be on the order of 1% – 10% depending on the size and process maturity of a company. We recognize that there are various ways to measure churn that could affect the numbers. But in general, churn still represents a major cost and a major opportunity for most in the market.

With such a large subscriber base (in the millions), even a 1% churn is a lot of customers and cost. Even more damaging can be the lost loyalty and goodwill of a customer segment loss. We believe that our work helps to focus more attention on capturing detailed, complete and accurate data about why a customer (or group of customers) is churning.

With this insight, we help you to “see” details not currently available through propensity modeling and other general reporting systems.

Financial Institution Customer Satisfaction

Smart financial institutions make decisions based on frequent, organized, reliable and accurate data. NeuraMetrics Analytics is a cost effective web based product that you’re customers use to tell you, in quantitative and behavioral terms, exactly what is driving their daily buying behavior.

Successful financial institutions often lose the pulse of their customers and resort to guess work to make changes to facilities, products and services that are key components driving Customer Loyalty, Growth and Repeat Business. You can now push Business Intelligence past reporting and make it both strategic and actionable.

Human Capital Management Valuation

This business process improvement tool examines how a company manages their human capital. It accesses the company’s leadership practices, employee engagement in the business processes, their accessibility to the company’s knowledge base, the company’s workforce optimization best practices and the overall learning capacity of the workforce.

Developer Talent Profile (.net & SQL)

This is an assessment of a potential employee’s skill level in the programming disciplines of .net and SQL

Small Business Products

Survey, report, analyze and drive immediate actions to win new customers and retain current ones. Once reserved just for big business, we have made these tools affordable for small and medium sized retail businesses. Smart business owners make decisions based on frequent, organized, reliable and accurate data and information. NeuraTool is a cost effective web based product that you’re customers use to tell you, in quantitative and behavioral terms, exactly what is driving their daily buying behavior. With pinpoint accuracy and low risk, you can then make the changes necessary to assure growth of new clients and retention of existing. The monthly service fee will pay for itself many times over by simply saving a few customers or winning a few new ones.

Small Businesses that can profit from listening to the Voice of the Customer

• Restaurants • Automobile Dealers • Automobile Service and Repair Centers • Automobile Parts Stores • Clothing and Footwear Stores • Healthcare Clinics • Dentistry Clinics • Insurance Agencies • Real Estate Agencies

• Office Supply Stores • Hardware Stores • Construction Supply Businesses • Specialty Shops • Fast Food Stores • Baked Goods Stores • Health and Beauty Shops • Computer Services Providers • Dry Cleaning and Laundry Services

View a short Power Point Presentation that describes how you can benefit from this methodology.

Services

In addition to the main products we sell, NeuraMetrics also offers several other opportunities to improve businesses. With our tools and knowledge, NeuraMetrics can:

• Work with your proposal team to enhance your proposals to include assessing your client’s needs
• Suggest uses of the NeuraMetrics Methodology to create new revenue streams for your company
• Develop and help market new products specific to your or your customer’s needs using the NeuraMetrics Methodology
• Write position papers and white papers on gathering business intelligence that may be used in your direct mail campaigns and proposals
• Analyze your assessments that use the NeuraMetrics methodology and report results to you that can be used in your proposals, discussions and presentations with your customers
• Create presentations to explain your assessment process for specific attributes of your or your client’s company