Contact Center Watchdog

In partnership with Subject Matter Experts, NeuraMetrics™ has developed Contact Center Watchdog….. an assessment that measures a facility against a comprehensive series of Best Practices for successfully sustaining a contact center initiative.
Efficient call centers consist of rigorous processes and procedures that rely on assiduous management attention, broad permissions and extensive support.  Without the full, explicit consent and willful determination expressed and manifested by management, the call center processes will fail to achieve traction and their results will fail to satisfy expectations.  With it, contact centers can produce efficiencies and results unequaled by any other technique.  An efficient contact center is, above all, a discipline, and disciplines require a structured environment that allows them to flourish and prominent leadership that provides example and complete support.
NeuraMetrics™ believes that frequent query of your employee base is the best and quickest way to obtain valuable information and make insightful decisions.  Contact Center Watchdog is meant to enable clients to operationalize hidden value within their customer service operations, provide a mechanism to prioritize areas of improvement quickly and utilize industry and best-in-class practices to drive rapid improvement, deliver consulting, infrastructure and outsourcing capabilities that can be prescribed to support meaningful quantitative change, deliver ongoing continuous improvement in cost, customer satisfaction and relationship maximization, increase revenues, grow market share, and introduce leading edge technologies, processes/practices and industry specific knowledge to their customers to help them compete effectively.

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Click Here for the survey sample- Review critical attributes of contact centers - Use Survey Code: CCSampler